You contacted us 2:22 AM about Issue on Cross dissolve/PPRO CC. We regret the inconvenience caused to you due to the issue that you are facing.Īs we have discussed on the call this issue is reproducible at our end as well since Cross Dissolve is a GPU accelerated effect and applying it on a moving frame multiple times can give you issue with playback. You contacted us 2:22 AM about Issue on Cross dissolve/PPROcc.
PLAYBACK PRO FOR PC UPDATE
However, you cannot open a newer project in an older version!!!!Īnother update guys after my remote with Senior Technician last night. I finally decided to re-install an earlier version of Ppro and it now all works fine as before and with no issues when playing back any transitions on the timeline while render line is yellow as before!. Again I pointed out that this was something I could always do it the past?Īfter many hours trying to convince them it worked fine in the past, their advice was again to uninstall and re-install both Windows and Ppro again. You cannot playback a transition in real time (yellow line) without rendering it first.
The second Technician (also from same place) said. So on his advice I went out and bought a new 500gb SSD and installed Windows 10 and Ppro, but problem was still there?. yes Sir I can see the problem and I think it is Windows 10 causing the issue and suggested I re-install windows. " Indian Guy from a call centre" to connect to my PC to see the issue for himself. I contacted Adobe Support by landline and each time allowed a technician.
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